Privacy Policy

1. Information We Collect

When you create a Venueza account or start a free trial, we collect:

• Your name, email address and phone number
• Venue name, address and business details
• Booking, customer and financial data you enter into the platform
• Usage data such as pages visited, features used and session duration
• Device information and IP address for security purposes

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain and improve the Venueza platform
• Process your bookings, invoices and financial transactions
• Send you important service notifications and updates
• Provide customer support and respond to your enquiries
• Analyse usage patterns to improve our product
• Comply with legal obligations

We do not sell, rent or share your personal data with third parties for marketing purposes.

3. Data Security

We take the security of your data seriously. All data is encrypted using AES-256 at rest and protected with TLS 1.3 during transit. We perform automated daily backups stored in geographically separate locations. Access to production systems is restricted to authorised personnel using multi-factor authentication.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services. If you choose to delete your account, all your personal data and venue data will be permanently removed from our systems within 30 days, except where we are required by law to retain certain records.

5. Cookies

We use essential cookies to maintain your login session and preferences. We do not use third-party advertising cookies. Analytics cookies are used to understand how you interact with our platform and help us improve the experience.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a machine-readable format
• Withdraw consent for data processing

To exercise any of these rights, please contact us at support@venueza.cloud.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

8. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: support@venueza.cloud
• Phone: +91 80866 45733
• Address: Kallai, Kozhikode, Kerala 673003, India